Compliance Lab Privacy Policy
Compliance Lab is committed to providing quality services to you, and this Privacy Policy outlines our ongoing obligations regarding how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal Information refers to information or an opinion that identifies an individual. Examples of the types of Personal Information we collect include names, addresses, email addresses, phone numbers, and facsimile numbers.
This information may be collected through various means, such as meetings, interviews, telephone calls, emails, our website (compliancelab.com.au), and third-party providers. While we strive to ensure the integrity of our website and associated services, we cannot guarantee the policies or practices of third-party sites or services.
We collect Personal Information for the primary purpose of delivering our services to you, providing information to clients, and marketing. We may also use this information for secondary purposes directly related to the primary purpose, where such use or disclosure would reasonably be expected. You can unsubscribe from our mailing and marketing lists at any time by contacting us in writing.
Whenever we collect Personal Information, we will, where appropriate, explain why we are collecting it and how we intend to use it.
Sensitive Information
Sensitive information, as defined in the Privacy Act, includes details such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health information, and more.
Compliance Lab only uses Sensitive Information:
- For the primary purpose for which it was collected.
- For secondary purposes directly related to the primary purpose.
- With your consent, or where required or authorised by law.
Third-Party Information
Where practical, we will collect Personal Information directly from you. However, in some instances, information may be provided to us by third parties. In such cases, we will take reasonable steps to inform you of the information we have received.
Disclosure of Personal Information
Your Personal Information may be disclosed in the following circumstances:
- To third parties with your consent.
- Where required or authorised by law.
- Security of Personal Information
We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure.
When your Personal Information is no longer required for its original purpose, we will take reasonable steps to destroy or de-identify it. However, certain information may be retained in client files for a minimum of seven (7) years, as required by law.
Access to Your Personal Information
You have the right to access and update the Personal Information we hold about you, subject to certain exceptions. If you wish to access your information, please contact us in writing.
Compliance Lab does not charge a fee for access requests but may charge an administrative fee for providing copies of your Personal Information.
To protect your privacy, we may require verification of your identity before releasing any information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is accurate and up to date. If you find that any information, we hold is inaccurate or outdated, please notify us promptly so we can correct our records and continue to provide quality services.
Privacy Policy Complaints and Enquiries
If you have any questions or complaints regarding our Privacy Policy, please contact us:
Email: info@compliancelab.com.au
Phone: 1300 108 487
We are committed to addressing your concerns promptly and professionally.